Privacy Policy

Introduction

Welcome to https://companion-care-alamo-heights-texas.primarycareaid.com (referred to as “our website” or “we”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of data when you interact with our website, applications, services, and products.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Our official website located at https://companion-care-alamo-heights-texas.primarycareaid.com.
Any mobile applications or software we offer that are connected to this privacy statement.
Services and products provided through our platform.
Interactions between you and our team via email, phone, text messages, or other communication channels.

Please note that this policy does not extend to third-party websites, applications, or services linked to ours but operated independently. These entities have their own privacy policies, and we encourage you to review them before providing any personal data.

Processing Activities

This Privacy Policy guides our interactions with users in the following scenarios:

Authorized User Activity: When you use our applications or services as an authorized user, we collect and process your data to facilitate your access and personalize your experience.
Website Visits: If you visit our websites associated with this privacy policy, we may gather information about your browsing behavior to improve our online services.
Communications: We may contact you via various channels (email, phone, SMS) for the purposes described in this policy, including newsletters, promotional offers, or service updates.

Personal Data Collection

We collect several types of personal data to enhance your experience and provide quality services:

Account Information: Details related to your user account creation and management, such as username, email address, and password.
Payment Information: Credit card details or other payment method information required for transactions on our platform.
Financial Information: Data about your financial status, including banking information (if you choose to link your accounts) used for billing or payments.
Purchase Information: Records of products or services purchased from us, including order history and transaction details.
Mobile Device Identifiers: Unique identifiers associated with your mobile device, such as IP addresses, advertising IDs, and mobile phone numbers (with user consent).
Location Data: Geolocation information provided when you access our services, which helps us tailor content to your region.
Feedback and Reviews: Any comments, suggestions, or ratings you choose to share with us.
Social Media Information: If you interact with us on social media platforms, we may collect data from those accounts (with your consent), including public posts and profile information.
Product Information: Details about products or services that interest you, including preferences, product interactions, and browsing behavior.

We obtain this data through direct user input, automated tracking technologies, and third-party partners who assist us in providing our services.

Cookies

We utilize cookies to enhance your experience on our website and gather analytics:

Strictly Necessary Cookies: These are essential for navigating our site and ensuring basic functions, such as remembering your login details.
Preference Cookies: We use these to remember settings you’ve chosen, like language preferences or display options.
Analytics Cookies: They collect information about how users interact with our website, providing insights into performance and user behavior, but do not directly identify individuals.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control which types of cookies are set on their device.

Retention and Deletion

We retain personal data for the duration required by applicable laws and regulations, as well as for legitimate business purposes. Once the data is no longer needed for these purposes, we securely delete or anonymize it to prevent re-identification.

Security Measures

We have implemented robust security procedures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of sensitive data during transmission and at rest.
Access controls and employee training on data protection practices.
Regularly testing our security systems for vulnerabilities.
Implementing physical, administrative, and technical safeguards to protect against unauthorized access.

Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children, and we encourage parents and legal guardians to supervise their child’s online activities.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

Access: You can request access to the personal data we hold about you and its use.
Rectification: If your data is inaccurate or incomplete, you can ask for corrections or updates.
Erasure (Right to be Forgotten): In certain circumstances, you can request the deletion of your data from our systems.
Restriction: You may opt to restrict the processing of your data for specific purposes.
Data Portability: Some jurisdictions allow you to receive your personal data in a structured format or transfer it to another controller.
Objection: You have the right to object to the processing of your data, except where we have a legitimate interest.
Non-Discrimination: You cannot be discriminated against for exercising your data protection rights.

To exercise any of these rights, please contact our Data Protection Officer using the details provided in the ‘Contact Us’ section below.

Changes to Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for the latest information.

Contact Information

If you have any questions, concerns, or requests regarding your privacy, please contact us:

Email: [email protected]
Mail: Companion Care, Inc., Privacy Team, [Address]

We appreciate your trust in providing personal data to us, and we are committed to protecting it.